It's a learning experience they can feel good about. We believe the coat of paint is important, of course, but so is the budget, the future planning that will help that non-profit continue to serve the community.
Ron Rickles quote
Our investigation makes us confident that the incident was isolated at this one specific location. We have visited that location, and we are confident it won't happen again. The day after we learned about this situation, we conducted a conference call for every branch employee in the Houston region to explain what had happened and reinforce our procedures.