Philip Crosby in Wikipedia
Quality has to be caused, not controlled.
Change should be a friend. It should happen by plan, not by accident.
Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.
No one can remember more than three points.
Slowness to change usually means fear of the new.
Financially, they've turned a corner quite dramatically.
We are really starting to come together. You can see guys getting comfortable with their roles.
Don't try to fix the students, fix ourselves first. The good teacher makes the poor student good and the good student superior. When our students fail, we, as teachers, too, have failed.