Philip Crosby in Wikipedia
Quality has to be caused, not controlled.
Change should be a friend. It should happen by plan, not by accident.
Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.
No one can remember more than three points.
Slowness to change usually means fear of the new.
We cannot be stripped of all our rights as well as the rights of our players. It impacts on some 30 players.
And many strokes though with a little axe hew down and fell the hardest-timbered oak.
(April 26, 1564 - April 23, 1616)
The degree of civilization in a society can be judged by entering its prisons