Philip Crosby in Wikipedia
Quality has to be caused, not controlled.
Change should be a friend. It should happen by plan, not by accident.
Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.
No one can remember more than three points.
Slowness to change usually means fear of the new.
We're trying to focus on somebody else's needs instead of just wallowing in our stuff right now.
I think it's probably them worried more just about a very weak economy than whether it's a soft landing or a recession. But the Fed, they don't really care. They just want to see the economy get back up.
Whoever despises himself still esteems the despiser within himself