Philip Crosby in Wikipedia
Quality has to be caused, not controlled.
Change should be a friend. It should happen by plan, not by accident.
Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.
No one can remember more than three points.
Slowness to change usually means fear of the new.
She is so happy to be home. We even got a few smiles out of her. Having our family under one roof is beautiful. Right now, our goal is we'll do whatever we can with her. We have no idea what each day will bring.
If I get to pick what I want to do, then it's play...if someone else tells me that I have to do it, then it's work.
The only thing constant in life is change
François de la Rochefoucauld